Do you ship outside Canada? How much is the cost?

Yes, we do ship outside Canada.

Shipping cost is 25$ for North America (USA & Canada only). For international shipping, beside few exceptions, the shipping cost is 125$. Please contact us to inquire about shipping fees for all other destinations.

How do I collect my own DNA?

In one very simple painless step! Follow the step-by-step guide included in your kit.

Is my canvas unique to me?

Yes! Every canvas is unique to each and every single individual as it carries your very own DNA. We collect it and amplify it to become the work of art that you designed.

How do you protect my privacy & security?

Our processing laboratory is secured. We also use a 6 digit tracking number in order to process your sample and to keep it anonymous. At the end of the process, we destroy & dispose of your sample.

Does my canvas come with a certificate of authenticity?

Of course! Each and every artwork comes with a signed certificate of authenticity.

How do I know that my canvas was made from my DNA only?

Genepix is proud to ensure that every DNA artwork that we create is authentic, and that it does match your identity. Genepix uses fail-safe methods along its process.

Can any genetic information be retrieved from my DNA portrait?

No and it’s an additional layer of security. Your DNA portrait does not hold any particular information about your genetic makeup. Your information stays within Genepix & with the professional staff that handles your samples. No information is shared with third parties. The digital copy of your DNA portrait is stored for 6 months and deleted afterwards. At your request, we will permanently delete your file anytime.

Can I customize my artwork?

Yes, you can. You will find all available options while placing your order. If you want a special request, please contact us.

How long does it take to receive the artwork?

You will receive your collection kit within two weeks or less. Your art piece will be shipped four to five weeks after we receive your sample.

How will I receive my artwork?

You will receive it ready to hang on your wall.

What is the return policy?

Genepix guarantees that you will be 100% satisfied. If for any reason, you are not fully satisfied, please return us your order and we will either offer you your canvas price refund within 30 days after you receive the painting, or offer you another print.

Which finger do I need to print?

You can choose any of your fingers that you want to print. The One Print collection kit allows you to sample up to 10 different fingerprints. By comparison, you can choose the one you prefer the most, to send us back to become an artwork.

Is it secure to submit my fingerprints?

Your information stays within Genepix and with the professional staff that handles your samples. No information is shared with third parties. The digital copy of your fingerprint is stored for 6 months and deleted afterwards. At your request, we will permanently delete your file anytime.

Can I try different lip prints before choosing one?

Yes, you can. The collection kit comes with 7 collection cards. You can then select your favorite one to send us back and turn it into an art piece.

Is it secure to submit my lip prints?

Your information stays within Genepix & with the professional staff that handles your samples. No information is shared with third parties. The digital copy of your lip print is stored for 6 months and deleted afterwards. At your request, we will permanently delete your file anytime.

How do I know you received my DNA sample?

We’ll send you a confirmation e-mail upon receipt of your return envelope.

Can I combine more than one fingerprint on my portrait canvas?

Yes you can. Simply use the sample cards provided to you in the Genepix kit and select the one you prefer. Make sure you include it in the return envelope.

Can I combine more than one kiss on my portrait canvas?

Yes you can. Simply use the sample cards provided to you in the Genepix kit and select the one you prefer. Make sure you include it in the return envelope.

Can I combine more than one DNA sample on my portrait canvas?

Yes you can. If you want to combine more than one DNA sample on your canvas, please contact us. We will then send you, in your Genepix kit, multiple swabs. Simply make sure to take all your samples and send them in the return envelope.

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Didn’t find the answers you were looking for? Don’t hesitate to contact us.